Bob W.

Ordered flowers to be delivered to a business address in Melbourne, Ordered on 3 Feb 2021 for delivery on 5 February 2021. Order included an upsized floral arrangement $50-00, a glass vase for $14-95 and a Premium Box of Gourmet Chocolates $24-95. The order did not arrive on the Friday nor Monday or Tuesday. I contacted Bloomex by phone What a Joke, put you on hold for 20 minutes then you have to leave name and phone number and we will call you back. Fat chance of that happening So did the on line live chat. Gave the details and all I got was that they were delivered to the address nominated. I asked who signed for them and all correspondence ceased. Then about an hour later had a call from the recipient to say they had just arrived on the 10th of February 2021. The flowers were ordinary, the premium box of chocolates was a block of Lindt Chili dark chocolate you could get for 3 or 4 bucks in Coles. Never ever will I use this bunch of thieves again.
If you read below you will see Bloomex finally admitted their original arrangement was sub standard and offered to replace it, send a hamper or give me store credit I could use at anytime. I chose the replacement option. I trusted this company to be honest and credible. Well that was on the 19th of February. As of the26th no arrangement has been delivered. What a bunch o liars these people are. All they wanted was for me to change my Review. Well I will not change it. They are a Scam from Canada. They are hated in Canada. They have shown that they are deceitful and dishonest and lack any corporate morals of decency and customer loyalty. They are a joke and I urge anyone considering using them to forget it. You will be wasting your money.