Ordered three wool rugs ,main 7x9 ,entrance 4x3 and hall runner 2.5 x9 because we could get all the same pattern. Received main first quality was ok for the price, then they said they shipped the runner and entrance on same day according to their website. UPS's site only showed one being picked up the other waiting ready for pickup. Only the entrance rug showed up. After multiple calls was told to call back at a later date to give it time to show up even though it was showing never shipped by UPS. Upon calling back I was told they didn't have any more ( I believe they over sold and never had it) and could only get a refund. Now I have to decide about returning everything to get matching rugs elsewhere.