My account was hacked so had to change passwords and sign ins on every bank, credit card, email... so I canceled, then my credit card gets billed again because they have an automatic rebill on trial accounts. I had canceled! Customer service does nothing and they are clearly authorized by the company to do nothing. I am filing a complaint with the Attorney General and Bureau of Consumer Affairs. I would recommend all of you who have had similar experiences, and I see there are many to do the same in your state. It is the only way to confront this organization. The process is simple so do not be intimidated