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2 Reviews by Bob

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Their website looks nice.
If only there was a functioning operation behind it.
Having gone through more than five shippers, I would say this one is the worst.




I have used this service for years.
They used to be the best.
Now they are the worst.

1. Scam: the default value is "use the Least Expensive Option shipping method".
This sound reasonable, right? No.
They charge you $1 less than Fedex next day, but then use Fedex economy which takes 10 days.
This is an intentional scam if there ever was one.
Of course Fedex economy costs them 30-50% less, but they give you only $1 discount and keep the rest of it for themselves.

2. Delays.
For any items above $1000 or so, they now need to fill out special export forms.
This means that if they don't like the look of the invoice that came with the package, and if they called the store and it didn't pick up on the first try, they can hold the shipment easily for 10-20 days.
The numbers are hard to believe, but it happened to me more than once.
Since the end of 2013, pretty much every item over $1000 gets delayed a minimum of one week and can be 2-3 weeks easy.
They make very little effort to release those packages, and they just sit on the shelf and there's nothing you can do about it.

3. Carelessness
Many times I've had delicate items such as hard drive just thrown in a box with zero protection, so it gets banged around the box, and of course they arrive broken. Not once did they agree compensate for what they broke. These are things a two year old would know not to do. It would seem they employ drunk homeless people to package the items.

Bob Has Earned 4 Votes

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