I screwed up and forgot the apartment number. No big deal. I go to change it online, but the site won't let me without contacting customer service. 8 DIFFERENT PHONE CALLS LATER of my confirming my address change and ALL 8 TIMES they confirm the change is in the system. THE CHANGE WAS NEVER MADE. The least user friendly site I've ever come across and the most useless customer service there is. Also, local delivery hubs don't have their own number so you have to call corporate just to connect to them and STILL they don't update the address. Isn't that just awesome. Never using UPS ever again.