Bob G.

We ordered a £1400 bed in November 2020 for delivery in January 2021. I am registered disabled and my wife is petite 5ft 2, so I was concerned that being a pandemic and in lockdown that the delivery would need to be put off, as I would be unable to get the bed upstairs to my bedroom, however I was assured they would deliver to the bedroom as we wished, provided that we were happy for the delivery team to enter the house, and that COVID guidelines were followed. We said we were. On day of delivery two of the most obnoxious men I have ever met in my life turned up, they point blank refused to bring the bed inside, lying that they were not allowed to. They instead literally threw the mattress and headboard in to the space of the open front door, hitting the door and wedging them in. They then left the two base parts and drawers outside on the drive, and then scarpered. They managed to break our front door in the process. Luckily neighbours came to our aid after I asked them to, and we eventually got the bed up to the bedroom. I complained to customer services, as the damage to the front door cost £85 to repair after I called a company out as I was unable to close it, however I may as well have been talking to a block of concrete, as the robot on the phone was quite obviously reading from a script, Bensons refused to take any responsibility for the damage whatsoever despite me providing pictures, They said the two clowns they sent to deliver had said they couldn't recall it when questioned. REALLY? Bensons said they were agency drivers... so what! That to me is irrelevant!
I suggest you do not use idiots to deliver your brand then! Agency or not they represent the face of your company and your brand!
I would not recommend this company to my worst enemy... Go to Dreams beds or a small independent instead!