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Items have not arrived after four weeks. Order tracking does not work.
The company sent email to confirm that they received payment and order was confirmed. It is now almost 4 weeks and the item has not arrived.
I asked the company to follow up and they sent a few emails but nothing has happened.
Their tracking system does not work. I got web advice that tracking number was not known.
Postage and insurance (which I did not want) was about 50% of the cost of the item (total cost around AUS$70).
The postage insurance cannot be avoided and there is no information on how to claim on the insurance - if indeed it exists at all.
My advice - do not purchase from Lightinthebox.
Bob D.'s review of LightInTheBox earned a Very Helpful vote
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Empty.
Available trustworthy clear honest kind and good taste for goods
The quality of the swimsuit is not good. The material looks cheap and it has no hem.
Dear Customer, we would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Please, could you provide your order number?
For us it's important to assist you and solve your problem. Thank you.