Bob D.

My account came up for auto renew and I was not notified. Not only did they not notify me but they charged my credit card $839.99. The problem is my original card that I used for Logmein was compromised. Somehow they got my new number from a third party, not Capital One.

First of all I do not believe in 'auto renew' just for this reason. A company should have to make contact and get approval for renewal. The second thing is they circumvented the system to get my new credit card. Maybe they were hoping that I don't pay attention to my credit card statements? I checked my credit card transaction daily and noticed this charge.

I am supposed to have a credit within 15 days. Another question is why it takes 15 days? It only takes seconds to charge my card and it should only take a matter of minutes to reverse the charge.