Bobby P.

When I have a poor experience with a site, I usually walk away quietly so I don't let my experience ruin anything for others that may have better luck. This was the case with this site, except they failed to deliver when asked to cancel my membership.

Personal Experience:

I signed up for a 3 day trial for $2.73. The charge, will show up on your credit card account as mspfee.com, by the way. After a day using the site, I noticed a trend where most connections wanted my phone number immediately before even saying hi, which is a red flag to me. Those members who had initially said hi to me prior to me signing up for a premium subscription never responded, even after I replied back to them. Long story short, this was a scam for me, per my experience. So, after 1 day into the trial period, I decided to cancel my subscription.

Subscription Cancellation:

Cancellation is a process. You cannot simply cancel your membership and walk away with a few clicks. You have to fill out a membership cancellation form (5 steps) and during each step you have to click "Yes, I want to cancel," "Yes, I want to cancel," "Yes, I want to cancel." Very annoying. At step 5, a code gets generated. Then you have to call into a call center and speak to a rep to cancel. This same process goes for deleting your account from the site.

Bad Review:

Well, after I was told by the rep that the cancellation request has been filed and that I am good to go, a month later I received a fraud alert from my CC company saying "did you authorize a $40 charge from mspfee.com" and I said NO. Now, the bank has to send me a new CC.

If I were you, I would steer clear from this website until they get their act together.

I've been buying plants and small trees from Fast-Growing-Trees in the past year and I'm very happy with this company. There was one time where a plant arrived with a broken limb, which is expected to happen during shipment, but let me say, they went above and beyond to replace and correct the order for me. They automatically put in a request for a new one after I sent in a picture. The way they package their plants is by far the best and everything leaves on time and arrives on time. I've never once had a dead plant or tree. I live in south Texas and usually it takes 3 to 4 days to receive their shipments. I am very pleased and will continue to shop from them.

By the way, when you order plants over the internet, during shipment, plants will get shocked and they may look dead upon arrival, but that's okay and to be expected. Simply water the plants and give them plenty of light (as needed) and they will grow back. Also consider that some plants are more sensitive than others so one plant may look vibrant after being in a box for 3 days and another may not.

They took my information without my permission and posted it on their site. I sent them a request to have it removed but they asked me to provide more information instead, which I refuse to do. I won't play their game. They can't just take people's information and post it without permission. They need to go down!

BBB Complaint: *******