Bobby G.

I ordered a Blue Ox Goose Neck hitch through Carid. When I got it I didn't open the box for about a week until I was ready to install it. It came in two separate boxes. One box had the correct parts. The other box had a tow bar for a Volkswagen. I was installing the hitch on a Ford Super Duty. I called them right away. Was told they would investigate the situation and email me back within 3 days. Nothing for a week. I called again. They told me the investigation was not finished yet. Waited a week and called again. Was told I would get an e mail in 24-48 hrs. Never got it. Called again. Was told I would get another email in 24-48 hrs again. They emailed me wanting pictures of the missing parts. I took pictures of the part numbers of the parts I was missing from the parts list that was in box one that had half of the right parts. The then wanted pictures of the wrong parts that I got. They then told me the parts in need were on back order. I call the manufacturer of the hitch. They looked it up and said no one had the parts I was missing ordered and that they had several of those hitches in stock. After about 5 weeks I called the credit card company of the credit card I used and explained the situation to them. The credit card company credited me back the full amount of $485 that included tax and shipping. Said they would send Carid a letter saying I was disputing the charges because I did not receive my full order. In 3-4 days Carid sent UPS to my door for the packages. I sent them back and they never emailed or called after that. I wouldn't buy anything through them again. I wouldn't be so unhappy with them if they would at least have asked for the wrong parts back and then ship the correct parts when they got the wrong ones back. I know mistakes happen. But all I got was run around. And when I called customer service I always seem to get someone who I could hardly understand because they seemed to be from a different country.