Bobby F.

At first, sales associate was very nice and appeared knowledgeable. We decided to go with Empire- even tough they were not the cheapest but had high customer service rating and we liked our sales associate. We purchase laminate flooring in one room and industrial carpet in another. The laminate flooring was installed on time but we had to wait on the carpet. When installing the laminate they discovered they could not install the quarter round due to concrete walls- no solution offered and no refund. When carpet installers came the next day, they did not have enough carpet to do the job. The installers refused to come back only later to find out the reason- the carpet we were sold was of poor quality and would not work for the area we wanted. Second installer came out with enough carpet and informed us he would not guarantee the carpet install and wanted us to sign-off that he was not responsible. Sales rep changed the carpet order and a third installer came out- installed the carpet and within 2 hours the carpet began coming up- glue did not hold. Now my sales rep will not answer the phone (sick)- installers did not speak english and will not answer the phone and the main installer number - I have left several messages with no reply. I have left several messages with Customer Service- still no reply. I would not recommend EMPIRE to anyone- what a horrible customer service experience

Booked a hot deal on line! Just prior to reservation was hospitalized. Golf Now would not refund the reservation charge. Horrible policy; horrible customer service. Buyer beware- never use GolfNow