I had a coupon for 120.46 for a drug. Called Walgreens and ask if I could use the coupon. Was told no. Asked why and was told GoodRx will not pay them for the medication so they no longer accept GoodRx. Why is the coupon taken at some Walgreens and not others? Plus I was on hold for for 40 mins when I called the phone number on the coupon. I just hug up. GoodRx encourages you to call the phone number on the coupon if there is any problem with the coupon not being accepted and for best results call while your at the pharmacy you are using. Who has time to hold for 40 plus mins? This wait time is unacceptable.
Sorry for the inconvenience. A few things to clear up:
1) Sadly, your pharmacist isn't correct. GoodRx doesn't pay pharmacies anything - we simply provide coupons for lower prices that you are 100% responsible for paying. We do not pay pharmacies anything.
2) Our prices are based on contracted rates that pharmacies have agreed to accept. Thousands of Americans use GoodRx every day without an issue. Typically, if there is a problem, it's a pharmacist who either misunderstands or simply doesn't want to provide our discount to the customer.
3) We are very sorry about the extended wait time. We monitor all customer care calls and are not aware of any significant wait times. Please email info@goodrx.com and we will respond within 24 hours if you'd like to pursue further.