The mail was running very slow due to the holiday. I had ordered a ring for my brother to ask his wife to marry him again. This time w/ a ceremony and not at the court house. Only it was the 23rd and no ring. I sent them a text about the issue, because it was overdue, and supposedly was to be delivered on Dec. 12th. I got a response early on the 23rd w/ a phone number and gave them a call. A really sweet lady named Evita was determined to help and went so far as over night shipping it so it got here on time! She went out of her way to make sure she made it right. She saved our Christmas! I plan to continue shopping JClub! I say YES to JClub and she said yes! Now we get to plan a wedding!