Bobb A.

I placed an order sufficient to qualify for a discount and free shipping. No indication at any point that any item was out of stock. BSW removed 6 out-of-stock items from my order (without informing me), bringing it BELOW the threshold for the discount + free shipping, so they gave me no discount AND they tacked on a shipping charge.

Same day, when NO other activity on the card, I got >$5,000 in FRAUDULENT charges, all originating in the state of Florida where, guess what, BSW is based.

Coincidence?

Doubt it. Certainly never making the mistake of shopping with these Bozos again.

Made the error of ordering online. Small package - 2 pairs of slippers. J. Crew very slow to ship - 2.5 weeks for an item that was "on sale," with limited size / color selection, so apparently clearing existing inventory. But OK, wasn't in a big hurry.

But they delay pushed the projected delivery date, 12/17, into a 3-day business trip 12/17-19, and I didn't want the package sitting on my porch for 3 days. So I redirected it to a UPS "Access Point." Paid UPS $5.00 for the privilege, but what the heck.

I get a message - "Delivered to the Access Point, 12/17." All is well. I get a message the next day - "Returned to Shipper, 12/18. WT[letter generally understood to indicate a bad word]? What good is a pick-up point that holds a package for 24 hours? It's supposed to be available for 7 DAYS!

At this point, except for the slow shipping, no problem with J. Crew. I call UPS. "Yeah. Huh? How about that, they sent it right back. Well, you'll have to work with the shipper, now, it's out of our hands." Well, it wasn't, actually, it was in one of their trucks headed in the wrong direction, but apparently turning it around was beyond UPS's ability.

Then comes the horror of dealing with J. Screw-up Customer Disservice. E-mails, phone calls, nothing worked. Could barely get a response, let alone any help. Finally, on 12/27, I get an E-mail -- "Best news ever: Your order has arrived!" The literal title of the e-mail. I went back to the UPS Tracking #, and sure enough, it had arrived and been signed for... AT J. CREW. The Customer Service [word for a person of low intellectual ability] could not tell a return to his own employer from a delivery to a customer (several states and >2,000 miles apart, BTW).

More calls to J. Crew. More run-around from people who obviously could not retrieve basic information about their own orders and shipping. FINALLY reached a guy who seemed both competent and willing to help. But at this point, 26 days after my order and with my package back on the wrong side of the country, I decided J. Crew had had it's one and only turn at bat. The helpful man agreed to a full refund, I ordered an equivalent product from Amazon, and I expect it via free Prime 2-day shipping tomorrow.

Meanwhile, some OTHER [another word for a person of low intellectual ability] at J. Crew finally got around to responding to an earlier e-mail, obviously completely unaware of the refund / cancellation, and offered free overnight shipping to get the package back to me. That would have been either 29 or 30 days after I placed the order, and it MIGHT have gotten here on the same day as the Amazon order I placed yesterday. Mind you, the offer was only for free SHIPPING -- I was still going to be charged the full cost of the order, after all the crap they had put me through.

HORRIBLE, INCOMPETENT, UNCARING customer service. Never again. If they were all as helpful as the LAST guy I spoke to, they might be OK. But obviously their staffing is such that you have to kiss half a dozen frogs before you find a Prince, and I have never had that kid of FAIL with Amazon.

(As a side note, during the time all this was going on, I got 15 SPAM e-mails from J. Crew trying to entice me into buying more of their junk. Obviously no hold-up with the selling, just with actual customer service.)

I decided to try Pricefalls for a $100-plus piece of luggage based on an $8 savings vs. Amazon. I am a Prime Customer, and could have gotten it in 2 days with the ability to track it, but I wasn't in a hurry. Good thing! The product shipped from a domestic supplier, and both they and I are in the Lower 48 States, but it took more than 3 weeks to arrive. I wouldn't mind that, but at no point was there useful tracking info. Or even the ability to know WHO the shipping co. Was. I sometimes work late at night, but don't like ot leave packages out front long after dark, so even if it does take a long time, I do like to know at least roughly when it IS going to arrive. I'd suggest that you think long and hard before choosing Pricefalls... and then choose someone else!