Definitely not in business since 2000. I believe that the original company based in New Brunswick, Canada (until just a few years ago), operating both US and Canada webpages, with smart young techs who could help with any printer problem, good prices, good products and fast shipments, was bought out by a Chinese company whose offices are now in Irwindale, CA. NONE of the good characteristics of the original company have continued. The positive reviews seem to have been written by the owners people, note the terrible grammar. Service is lousy. I'd stay away from this company.