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Beyond horrible. Refuse to answer phone. Goes to voice mail with message. Box is full, they refuse to reply to emails or allow chat... one chat I got through, #40 in que, after 45 mins it went 33, then I was disconnected. Shipment made to Thailand sept 6,2020 via Budget express of Ontario Canada. Email to them tracking #. Replied that it was invalid. After nearly 9 weeks, 25 to 30 attempted contacts.
NO PACKAGE, NO INFORMATION. FILED COMPLAINT WITH Fla Attn General today. Oct 28
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We do apologize for the delay with our response. Please send a message to our Customer Service team via our Contact page (https://www.myus.com/about/contact/) and they will look into this as soon as possible. They have been overwhelmed with requests recently, so there may be some delays in response time. Thank you for your patience.