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B N.

  • 2 Reviews
  • 4 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Shopping

Member since August 2016

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2 Reviews by B

First the product is a great idea and works well. I purchased a pair of their Safety Struts and one of the GennyGo cargo carriers. After emailing the company as I was a little unsure of what to get for my needs, the emailed back with recommendation. Purchased the struts, but where not a perfect fit. Emailed the company again and they sent me new ones based off of some pictures of my application. They I purchased the cargo carrier. Putting it together I was a little skeptical that it would hold with it's construction design. But put it together and WOW, amazingly works well. I put two Honda generators on it and no worries cruising down the street. The Struts make sure my bumper stays straight and in one piece. Great design on the products and the customer service very helpful (as I probable emailed them with a dozen questions through all of this) and they happily emailed me back with answers. Would recommend their product to anyone who has an RV or travel trailer.
So I should have done more research on this company. Extra fees on my account and possibly more as they are shipping from overseas "Please note: customs tax and duty is dependent on destination. The buyer is responsible for all associated costs"....which I was unaware of. Now reading these other reviews I will see if I even receive my package in 30 days or less. WOW.
CustomerService R. – RoseWholesale Rep
Dear B N,

Thank you for your valuable feedback.

Please kindly note we have no control over the tax issue which is regulated by the associated government.For more about tax and our service please check http://www.rosewholesale.com/m-article-id-58.html.

We have taken cared of your case. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.

We apologize for the inconvenience this issue has caused.

Yours sincerely,
Rosewholesale.com Customer Service

B Has Earned 4 Votes

B N.'s review of Mount-n-lock earned 2 Very Helpful votes

B N.'s review of RoseWholesale earned 2 Very Helpful votes

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