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The Fitbit Inspire HR is inaccurate. When I complained again and again, I was told that it tracks things like wrist movements while working at a computer as steps. It added hundreds of steps and lots of mileage when I was completely sedentary, like reading the paper. Fitbit refused to replace it, although it was less than 30 days old, This Fitbit is a piece of crap. Fitbit customer service sucks. I have called them, and emailed them, and get nowhere. It added over 300 steps today when I was driving my car home from an appointment. I was told by customer service that that is because driving is movement. The fitbit is supposed to be an exercise tracker. Driving my car is NOT exercise. I don't want it adding steps when I drive my car. I am returning this piece of $#*! for a refund. Don't buy it. Fitbit is dishonest and customer service is no help.
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Hi there,
This is definitely not the experience that we want you to have with the Inspire HR.
Please allow us to provide assistance here. It's important to specify whether you wear the device on your dominant or non-dominant wrist as it affects the sensitivity of step counting. You can learn more by visiting this article: https://help.fitbit.com/articles/en_US/Help_article/1136#wrist.
With regard to driving, your device has been tested against driving and riding in buses, trains, and other public transportation and shouldn’t add steps when you’re traveling under normal conditions. On bumpy roads or in a car with a stiff transmission, your device may add some steps and you can delete them by following these instructions: https://help.fitbit.com/articles/en_US/Help_article/1306#steps.
If you have any questions, feel free to ask. In case you'd like us to review your support case, let us have you case number so we can proceed.
Sincerely,
Fitbit Support