Blake R.

Recently joined and within 8 days received some very violent and insulting emails from lifestime members. When customer service was contacted they requested evidence and thankfully my wife asked me to screen save them all and record any and all communications with members from that day forward. Once we sent them in to customer service "Sandy" defended them and accused us of using Photoshop to fabricate a false reply. Then we contacted 11 members who saw several of the abusive reply's in email and in chat and within 24 hours all of them were deleted. 4 of these members were lifetime paid members. This was so insulting we retracted our interest and deleted our profile before we sent the check for our monthly membership. Whew, we had no idea the FCC would allow this in this day and age.

Update to this review: Due to the popularity I feel I need to add some things.
Keep in mind the title of my review was "Absurd Customer Service" This meant how we were treated as free members. Considering the free option is designed for getting acquainted with the site and potentially giving one an idea of what a paid membership would be like. Our opinion was simply too violent and negative too early. In other words: It appeared to us that had we joined we would have been subjected to the same absurd treatment.
Look folks, it seems to us that the site can be great, has potential, is a great way to network etc However, when the site allows such questionable behavior without any vetting process or moderation of members conduct it falls short in providing a pleasant experience. Example: If I go to a dept store to purchase a tie and have a bad or questionable experience while doing so, I then have a take away opinion of said store. Be it positive or negative I have that opinion. In some of the replies I see to this post are not even relevant to the post so that should tell you something about what people may encounter. Despite access or membership levels of entitlement, basic treatment of a potential customer should not be so harsh and dis guarded.
Considering if one wants to try this lifestyle out and really see and get honest feedback they should just go to a "Club or Lifestyle Event" No site needed and no membership pressure. One would then learn a site dedicated to such a lifestyle is not really necessary whatsoever. This may be the issues retail is having these days. Im our opinion if a free or (test) membership is offered then it is the obligation of said site to provide a comfortable atmosphere as to gain your business. Not to partake in messy, low brow and childish site politics. Do you NOT owe it to your clients or potential clients to at the very least, make semi it professional? If i am poss. Going to join and give you my credit card info and personal information I feel a certain amount of safety, respect and fair treatment is expected.
To go so far as to make excuses, turn your back on or point fingers at any free member on any site is ABSURD. Not to mention asking for proof and receiving it only to call it a lie is the very definition of ABSURD as it would relate to this review and experience. It seems when faced with the truth customer service really does not know how or posses the skills it takes to address the issue so anger and denial become the method in which it is dealt with. To pay money to be left out to dry and or ignored when a issue comes about would be the take away, thankfully we did not get that far because of the professionalism was so quickly noticeable.
In closing I can only say review the reply's to this review and judge for yourself and make very thoughtful choices in whatever you decide. Many reply's tend to reveal the tru nature of a "take the money and run" mentality. As for site options and features, they are not even needed and should not be used to "guilt" people into paying for a membership to get unlimited use of site emails and unlimited profile access. That certainly is not the reason we wanted to try the site. How interesting is it that some use that as an argument to our posted review. It almost sounds like they assume everyone who wants to join simply wants to look at profiles and pics and send tons of emails to strangers. The question becomes "how many people do you need to email" "how many profiles do you need to read" to ultimately conclude you just need to go to a Club or Resort where you meet people face to face, in real time. They seem to be all over and sites like these do not have much to do with their existence except for the occasional sponsorship to an event. Just try and be wise in your decisions on whom to trust with your personal info and bank card. Be educated enough to know the entire platform the site is built upon was up to date and modern in 2000 at best. I think compuserv was still in business then right? Bottom line, in these times we all need to be thrifty and prudent and above all provided a secure sense of safety. Our experience is not leaning toward Swinglifestyle.com at all.
This review did not take on the following:
Racial epitaphs, stalking, being lured to yahoo instant message, death threats, people recording your cam sessions and posting them to porn sites, people taking snapshots of profiles to use in social media bullying.
This is just our review of our experience and is designed to warn and educate... nothing more. Had we had a warning or some insight we might not have even tried it for free. Lastly, the site is large and has quite a bit of members, the amount of members allows them to sell the term "the best swingers site" Those numbers are largely due to the amount of free members most of which are single men making their attempt in a couple oriented world. "Free" is a mega draw to single men and the current owners fully understand the power that has to their numbers of memberships. Just because they are large does not make them the best and that is the case with any site. The owners seem to change often and their domain is managed by GoDaddy if I am not mistaken. While understanding bandwidth is expensive and site management is costly one would think the free trial option would be removed until they are able to effectively moderate the site and its members. Instead there are a certain amount of members online at scheduled times to randomly say things like "all free members are fakes" "we never trust free members with no certifications" Now logic tells us that if this is a method, again remove the free membership trial option in order to offer a more positive climate in which to mingle for paid members. Hostile environments appeal to a very special class of American and when you create a segregation between paid vs. free members it creates a tension and entitlement that does nothing to welcome more traffic. As far as conversion rates from free to paid, they have alot to learn about the power in having a free existing member and the duty required to convert them into paid members. They simply just do not understand the art of sales and marketing and for that we urge you to review all other options in order to land in a more supportive environment.