Blake B.

I want to preface this review with the fact that I have been a corporate gym manager for a total of 3 years, hold a Bachelor's and Master's of Science in Exercise Science, and have spent the last 10 years of my career employed by commercial gyms. This is without question the worst experience I have had both as a manager and as a member.

I have been trying to cancel my membership since the Covid-19 lockdown, and have attempted at least 5 times. During the lockdown, the business was closed so I could not reach anybody to speak to, but was charged for 2 months when the doors weren't even open. Since that point, I have spoken to managers on 5 separate occasions, with varying results.

I have received answers varying from "your account has been successfully closed" to "we don't allow this over the phone" to "we accept email cancellations" to "you have never tried to close your account." Bottom line, I have never gotten the same answer twice. I am now being told to take the matter up with corporate, from whom I have yet to receive a response. I have never written a negative review about a company, but this was something special.

Do not, I repeat, DO NOT do business with YouFit unless you want to be charged for YEARS after attempted cancellation.