Blair M.

I placed an order on 10/31 for a trash pump. I received an email on 11/1 asking me to confirm my shipping address. I called on 11/1 to confirm my shipping address. On 11/8, I called customer service because I never received tracking information and was told that whomever I spoke with on 11/1 did not remove the "hold" on my account. I was told my information is accurate and that the item would be shipped on 11/8 or 11/9. I still did not receive shipping information so I emailed customer service on 11/10,11/11, and 11/12. I kept getting the same response that it takes 5-7 days for the order to be "received." It is unclear whether this means it takes the vendoe 5-7 days to receive your order from Northern Tool (which makes no sense), or that it takes 5-7 days for the item to arrive at your door. It is 11/14, and my order is still "processing." I cannot fathom why it is so difficult for an order to be placed, received, and shipped. Unfortunately, Northern Tool seems to be the only company that sells the trash pump I need and I am at their mercy. I have been unable to live in my lakehome for 3+ weeks now because my septic is full and the trash pump is the only way to clean it out (as we live down a hill and a septic truck cannot drive down). I would highly recommend that nobody order an item from this company if you have other options.