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1 Review by B

Stitch Fix

Stitch Fix

8/14/18

I do most of my shopping online so I thought I would give it a try.
First of all, I had a family tragedy just 2 days after I signed up and created my profile. I then went to my Stitch Fix app to cancel my first shipment and my entire subscription because of financial reasons. I found no way to cancel the subscription but did cancel my shipment. Next thing I know I get the notice my first fix had shipped.
So I get my box and opened it up. I found that they did a satisfactory job of styling me based on my profile preferences. However I was appalled when I looked at the prices on the invoice. For this reason I wouldn't have purchased anything anyway. Some of the items were clearly second hand at brand new designer prices. I would never pay these prices in any circumstance.
Since I could not afford the $20 styling fee at the moment due to unforeseen circumstances I needed to cancel and get that refunded. I found no way to do this online or on their app. I did easily find their customer service phone number in a Google search. Amazingly I got right through to a very friendly person on the phone. I explained my situation briefly and she said it was no problem to close my account and refund my styling fee. Now this just happened today mind you, so if I later find I was still charged I will post a follow up review.
My rating of 2 is for the service itself, being way overpriced for used or cheap quality clothing. As for the customer service I received I was very happy with the end result.
It's a fun idea but they really milk the money out of you if you for the subscription and their prices.

B Has Earned 9 Votes

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