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I have had good success in the previous years but this year has been a nightmare! Ordered new curtains for my house - took forever but finally got them. Next I decided new curtains for another room & when I received them, I only got 5 though I ordered 6. I was told by customer service that she couldn't send another curtain without charging me, even though the invoice enclosed with the order shows I was charged for 6! Why should I have to pay for their mistake? Good customer service would have said, ‘So sorry, ma'am, I'll get that 6th curtain to you overnight!' Very very bad - I hope to never deal with this company again.
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Be very aware paid my bill in full last November and just recently found out they were charging...
They wany me to MAIL it to them. This is very piss poor customer service. I don't have the extra...
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this does not happen again.