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I have written to your customer service person (Alvin). I showed him the response from the postal service indicating that the item has been returned to sender. Yet this was insufficient to initiate the refund.
The postal service has advised that if Banggodd wants further details and investigation, it needs to be the one to initiate the request. The buyer cannot initiate this. The reason is because you hold all the required documents. One possibility is that you have written incorrectly the delivery information on the actual package itself. So far Banggood still has not initiated the request for investigation. So we are going round in circles and I am left in limbo.
The frustration of this process would make any reader of this review think twice before purchasing from Banggood. It was a lot more painless dealing with Amazon and Ebay.
Online shopping is meant to be cheap and painless. Yet your lack of customer service is the very reason why it's the luck of the draw when things go wrong.
Had this matter been resolved earlier (and it is only a small sum, but a fundamental principle of right and wrong), you would have had the goodwill of a lifelong customer. Instead, by prolonging the agony of the protracted process, you have created for yourself a lot of bad publicity and a loss of trust of this buyer and all readers reading this review.
Order number: *******
Despite not receiving the item I ordered and proof from the postal service that it never arrived, Banggood still refused a refund. The initially denied a refund, then offered a partial refund (with a penalty that was more than the cost of the item), and now a delay (in-perpetuity). Total rip off. They also denied the review I made on their platform (see attached screenshot)
Tip for consumers:
Beware!
Dear Bkey K.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond Banggood's control, such as public holidays and Customs issues.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Bkey K.'s review of Banggood earned 10 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Bkey K.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
The address sent by all parcels is printed directly using the address provided by the customer.
If there are any document shows that parcel has return to our website, please believe that our customer services will provide you a reasonable solution. Could you please negotiate with us?
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Dear Bkey K.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
The address sent by all parcels is printed directly using the address provided by the customer.
If there are any document shows that parcel has return to our website, please believe that our customer services will provide you a reasonable solution. Could you please negotiate with us by the following link: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team