Was surprised to read some of the negative reviews about late shipping, etc. Interesting how different the experiences can be with the same site. Been using them over a year for dog's arthritis anti inflammatories and now for another injectable medication, Chondroprotec, and haven't had any issues. Stopped auto ship recently of the anti inflammatories with one easy phone call. They also called me repeatedly when they couldn't get the Chondroprotec script from the vet so I knew there was a hold up and could address it. They were very good communicators. Have had no complaints.