BJ M.

Our flight from Oklahoma City to Houston for a connecting flight to Cabo San Lucas, Mexico, was delayed due to weather. We arrived at the gate in Houston as it was loading. UA rep at gate told us since we were late they reassigned our First Class seats. We fly FC because of bad knees (replacement surgery scheduled 5/1) As we walk past our FC seats they're occupied by two UA pilots. We go back to economy and spent 5 to 10 minutes as they shuffled passengers around because other flights were late. But for some reason they couldn't re-locate the two pilots. We saw seats in the exit row (which has more leg room) but were told we couldn't sit there because it was an "upgrade". I'm waiting on response from UA after filing my complaint.

The head stewardess and the UA rep at the Houston A/P were more thoughtful and sympathetic, but I'm most concerned about the consideration UA provides for this experience.

I attempted to use HA for my business. They did not have a good category for our services so I ended up getting nothing but bogus, worthless Leads that were unrelated to what we do. Initially, HA would issue credit for bogus leads but after two or three events requesting credits they stopped issuing credit for the bogus leads saying only that "not all Leads result in sales". I suspended receiving any leads but they said they could only suspend leads for 90 days. It must be either a limitation of their computer system, or it's simply so they can start sending leads again without your consent. Of course after 90 days they resumed sending leads and charging me for them. The leads were still worthless and they refused to issue credits. I paid but told them to suspend leads again, explaining to them that they did not have an appropriate category for us and their leads were worthless. Beginning in January 2019 they resumed sending us unwanted leads but we made a point to not use the leads at all. We did not click on the leads or use them in any way, however, they still charged us. At this time they notified us that they have two types of leads, ones that you have to click on to be charged and another that you're charged for regardless of whether or not you use them. For 7 months I tried to get rid of this service but now they've turned our account over to a collection agency and are continuing to add penalties. They have been a nightmare and hopefully enough people will expose their tactics and get rid of HA.