WENT TO RETURN AN ITEM ON 2/28/20 WHICH WAS BOUGHT ON 1/28/20 TO A WALGREENS STORE, 1ST THERE WAS A HITCH AS IT WAS FROM A DIFFERENT LOCATION SO A MANAGER HAD TO BE CALLED OVER WHO SAID THAT IT WAS PAST THEIR 1 MONTH RETURN POLICY. DUH! SO I WENT TO THE ORIGINAL BRANCH 3 MILES AWAY WHERE THEY TOLD ME RTN. POLICY WAS 30 DAYS AND THE FELLOW (WHO CLAIMED TO BE A MANAGER) SAID THAT HE COULDN'T OVERRIDE IT. I LOOKED AT MY RECEIPT OUT OF CURIOSITY AND SAW NO RETN. RULES WERE WRITTEN ON EITHER SIDE SO I ASKED HOW IS SOMEONE TO KNOW THE RTN. POLICY, SO ANOTHER MANAGER CAME AND I ASKED HER IF SHE AS A CONSUMER EXPECTED A RECEIPT TO HAVE THE RTN. POLICY ON IT, HER ANSWER WAS THAT SHE WOULDN'T KNOW BECAUSE SHE NEVER EVER RETURNED ANYTHING, SHE JUST THREW AWAY THE ITEM EVEN IF IT WAS DEFECTIVE/UNUSABLE. I CALLED THEIR 800 # UPON GETTING BACK HOME AND COMPLAINED ABOUT THE WHOLE SITUATION. SHE EXPLAINED THAT A MANAGER' CAN PROCESS A LATE RETURN BUT NOT AN ASSISTANT MGR. WHAT SENSE DOES THAT MAKE? ESPECIALLY WHEN IT'S ONLY 1 DAY PAST THE CUT OFF DATE, AND NO RTN. POLICY IS PRINTED ON THE RECEIPT? IT SEEMS TO ME THAT THEY JUST WANT TO DISCOURAGE PEOPLE FROM BRINGING BACK THINGS. VERY UPSETTING, PARTICULARLY THE LACK OF KNOWLEDGE OR COURTESY OF THEIR EMPLOYEES. THE PHONE C/S AGENT DID CALL THE STORE AND AUTHORIZED THE RETURN. BUT I DO HAVE TO GO BACK THERE AGAIN. THE SAME HELPLESS MANGER WILL BE DOING THE RETURN THIS WHOLE AFFAIR TOOK 1.5 HOURS OUT OF MY EVENING AND FRUSTRATED ME VERY MUCH. TO BE FAIR, I MUST SAY THAT WALGREENS.COM REP WAS PROFESSIONAL AND HELPFUL
Hello Bina,
I apologize for any confusion. There is only one membership allowed per household. If you cancel your account you would just need to contact us directly so we can reinstate this for you. Also, in regards to the missing cash back. If you made a purchase that you believe should be showing in your account, if your rebate isn't showing, that means we didn't receive any of the purchase data from it. We are not withholding any of those savings from you. Once you reach out to us about missing cash back, we then report that missing purchase to the retailer.
I apologize for any confusion and would be happy to help!
Thanks!