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Ordered touch up paint a month ago. They sent paint for model year 2018 vehicle, mine is 2016. After over a month explaining and sending pictures of the issue and the paint color I need, they just ignore my emails. They responded a couple of times but took zero action, and I still do not have the paint. Beyond terrible customer service... I would avoid using this company at all costs.
Just in case they read this and decide to actually help, my order number is *******.
Billy M.'s review of PaintScratch earned 2 Very Helpful votes
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You ordered paint for a 2016 Forest-River Motorhome, Light Sand Gray 338196K. Our site clearly states BEFORE you order:
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Make sure you know your Forest-River color code and are not ordering based on the color samples shown which may be inaccurate. We cannot guarantee a color match for Forest-River colors because we do not have the color chips. More...
In most cases our match for Forest-River colors is excellent, but we simply cannot guarantee it without the factory color chips. The color(s) shown below are approximations and may not be accurate. There are no refunds for these colors, so we recommend ordering a small quantity of paint to check the match first, or send us a part for custom matching. We will not remix this paint even if the color does not match.
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This warning is given several times on our site BEFORE you order. I believe you probably did not order the correct color code and all we can do is send you what you ordered. We sent you the 2016, not the 2018.