There was a lead time of up to 6 weeks of fabrication due to the high demands for sabers and they completed my order in 5. The shipping was quick as requested and the product is very surprisingly durable. I've already ordered 3 other sabers from them and they either came in before the 6 week dead line or earlier (one came in a week after ordering). Customer service did take a bit of time to get in touch with, but they did respond in the timeframe they said they would.