Bill W.

On 10/14/17 I had a 1pm appointment and a 2.30 pm appoint for oil changes in Waxhaw N. C. since I had two cars to get oil changes for that day. I got to NTB at 1240 pm and ended up leaving at 5pm. The first oil change in car # 1 went well except they were late getting started and did not honor the appointment time. Got the oil changed in the second car and when they finished with the job I got in my car and there was lots of grease on both of my doors, steering wheel, my seats, and dash. It was an night mare. NTB tried to clean my car but I can still 4 days later smell grease inside my car. When I left the manager said he would have his manager contact me about getting my seats professionally cleaned but 4 days later I have not heard from them. Very bad business since you are only good as your word. I wont never go back to this location or company anymore since I got such a raw deal. Why can't you NTB honor your customers and when you tell them something be as good as your word.