Bill W.

I do not have any option to give negative rating else I would have given -5 to AliExpress. They are super fraud in online business. Initially they will try to gain your confidence and later on along with their seller they will snatch your money. When you open AliExpress page, the very first link on the page (when you see little carefully) is "Bayer Protection". Its just their slogan of marketing... show caret and loot the genuine buyer. They have two option full or partial refund. They never do any of these. In fact there is no "Buyer Protection" at all from AliExpress. I bought one NEW LG V10 mobile (the seller is Beyond Tech, Carina Li) and the cost of mobile is $305. Seller sent used and NOT WORKING mobile. It is very simple scenario of online buying. I sent many messages to seller but they did not respond so I raised dispute and next day I got response from seller Carina Li. With lots of communication she got agree that I will return the mobile I received and she will to send new mobile. Once I returned that mobile, its been 6 months and I never got either new mobile or my money back. As I created dispute so AliExpress decision came in sellers favor (in fact just decision nothing like why they are taking this decision) and ZERO refund to me. Their customer support and their dispute team seat in corner and take what ever decision they want to make. No question to seller why they sent used and not working mobile. In entire case seller wrote "I did not receive mobile". That is all and decision is went in their favor.
Once you do buying with big money, this is their usual traits. I got to know from couple of source that they frequently do such fraud but I did not believe them and here is the result. This is the sequence they follow: they will send old item, you will complain and return, they will never receive that item back, you will raise dispute, and finally whatever you explain through messages to AliExpress the decision goes in favor of seller. You will finally waste your money and time. This is how they protect seller and their commission, NOT the buyer protection. I am open to share all the details and communication that happened between seller, AliExpress and me (just send message to me) to who so ever interested. Folks just protect your self from such fraud by AliExpress and Seller. The worse part of this is their Customer Support and they are always in half sleep. What you ask, and what they understand just god knows. Well, its a lesson learned. Moved back to our USA based online seller and giving little extra money to protect my money, toll free number to reach them if there is any problem with delivered item, great customer support and peace of mind with reliable guarantee and warranty. -Bill

Adding just for reference: http: // www danviews.com / facts-about-aliexpress-scam (please remove spaces before and after the slash and replace a space after www with. (dot))
http://www.danviews.com/facts-about-aliexpress-scam/

Next update as of Aug21,2017: I raised an appeal and AliExpress site says "Appeal has been raised, please wait for 2-5 working days". Now its more than 20 days are over and nothing had happened. AliExpress appeal is meaning less.