I have never been to hotwire nor do I have an account. But I was charged several hundred dollars from them. Obviously fraud. I called HW and was told there is an account, open just a few hours earlier that day, with my name and credit card number but the phone, email, and zip were all different. Because I could not verify the account was mine, they would not discuss it with me. Obviously the account was not mine, but it is obviously fraudulent also., My name and CC number but someone elses email and phone number. Serious? They sent me to the fraud protection VoiceMail twice. VM, really? No one answers the phone to tell them they are charging my account fraudulently. Obviously HW is not committing the fraud, but one of their customers is and they don't really seem to care. As long as they get their money. Had to go through the bank and as of yet, have not settled the issue. They burned me for 800+ on my debit card. Debit card. That's the card I pay my bills from. 800+. That has an impact on household finances. HW could care less. So I am on a mission to be sure they are penalized far more than the 800 they got me for by convincing folks not to use them. Stay away from Hotwire.