Bill S.

We are done. Fit just isn't right at all, and now there's a glitch in their system and we can't return the latest shipment, that arrived a week and a half ago. It's been days of emails with idiots, who keep finding something else to ask or point out. Got an email with a "we need your order number". My response? "it's in the title of the email". IDIOTS. I wish I'd looked at their horrible BBB rating first, it's no wonder.

**** An update. And it gets worse. Not gonna believe this, but they have an UNWRITTEN rule on exchanges. You are only allowed 2. On the 3rd one, when you try and do an exchange, it prevents it. I talked to several folks at "customer service" (their definition of "service" is what a bull does to a cow), per their Terms and Conditions, they can change them anytime they want. And they SAY they don't have to put it in writing (they do). Per the Customer Service "Floor Manager", this policy has been in place for 5 months. But their latest Terms and Conditions, dated just 3 weeks ago, doesn't have this restriction. So, they are completely unethical. They have some "secret" Terms and Conditions that customers aren't allowed to know about. Right... So, they say we are stuck. I guess I'll have to take it to the next step.

UPDATE #2: They sent out a voucher. While your voucher is appreciated, you folks have STILL not changed your Terms and Conditions to reflect your "secret" Exchange/Return Policy, that prohibits more than 3 exchanges. If this has been in effect for 5 months, as indicated by your "Floor Manager", it HAS to be in either your Terms and Conditions, or in the referenced Exchange Policy. Otherwise, this "secret" policy is not legally binding, and is a bad-faith policy by your company. What other "secret" policies do you have that we should know about?

I don't think it's in the best interest of consumers to do business with a company, that has a policy of hiding details on their Terms and Conditions. If you can't be upfront about this, what else are you not upfront about? This is so deceptive and sleazy. Just change your published policy, and quit screwing people.