bill r.

I have bought numerous items from this company for my vehicle, and there online business alone rocks. They offer free shipping on all their engine/drivetrain parts, ( i think you have to pay for shipping on some body parts and rims/tire packages)

For those do-it-yourselfers, they offer online guides for installing those new parts you bought along with phone support. You can also ask questions regarding parts that you think will not fit to what bolt ons you should buy first. I personally have an account set up with them to help others with this.

All in all this is a really great company to buy form if you own a mustang and are looking to rebuild/restore or just to make it look good.

I perform a handful of device repairs, and most of my parts come from trusted sellers on Ebay, well i decided to try something new, a wholesaler if you will. So i purchased a few items to repair an iPhone 4, total was around 80.00 usd, ( the iphone 4 was a personal device thank god!). In the package of items was a screen digitizer/battery door combo, upon reassembly when testing the new screen, i noticed it wasn't functional and at times i would just get the back light with no function. I had my old screen on site to test and make sure i didn't damage the motherboard, and the test was a pass,

Well i immediately contacted etrades customer support. They got back to me and had me fill out a WEA process form, i did and included all info and pictures. Thinking this was enough to get the ball rolling, i get an email back stating that i will have to ship the defective part in for further review. At the time i was ok with this cause i knew that the item was indeed DOA.

So i looked into shipping, for this 8oz item to ship back will run me about 40-80 usd. Customer service may not be a priority in some countries, robbing a one is, i sent them a final email back stating i will be not partaking in the transaction and as a customer i will just count this as a lesson learned.

I just thought for future buyers i would give a real clear description of this company and MY experience with them. Another service they could have easily offered was sending me a new part along with a prepaid shipping slip to send the defective item back in, but that would probably make a company like this bankrupt.