I perform a handful of device repairs, and most of my parts come from trusted sellers on Ebay, well i decided to try something new, a wholesaler if you will. So i purchased a few items to repair an iPhone 4, total was around 80.00 usd, ( the iphone 4 was a personal device thank god!). In the package of items was a screen digitizer/battery door combo, upon reassembly when testing the new screen, i noticed it wasn't functional and at times i would just get the back light with no function. I had my old screen on site to test and make sure i didn't damage the motherboard, and the test was a pass,
Well i immediately contacted etrades customer support. They got back to me and had me fill out a WEA process form, i did and included all info and pictures. Thinking this was enough to get the ball rolling, i get an email back stating that i will have to ship the defective part in for further review. At the time i was ok with this cause i knew that the item was indeed DOA.
So i looked into shipping, for this 8oz item to ship back will run me about 40-80 usd. Customer service may not be a priority in some countries, robbing a one is, i sent them a final email back stating i will be not partaking in the transaction and as a customer i will just count this as a lesson learned.
I just thought for future buyers i would give a real clear description of this company and MY experience with them. Another service they could have easily offered was sending me a new part along with a prepaid shipping slip to send the defective item back in, but that would probably make a company like this bankrupt.