Bill M.

Purchased a jacket for a Christmas present on Cyber-Monday, Nov 26th. Received it on Dec 3rd and gave it to my son on Christmas. Size was too small so I checked the return policy and it said returns can be made within "30 days from receipt of goods". In this case, Jan 3rd. Tried to get through on Dec 26th and 27th, finally getting through on Dec 28th. I was told it would not be a problem and I would get a return label sent to my email. Called back on Jan 2nd and was told that "Upon further review, the return was outside the allowed window" and they would not accept it. I quoted them their policy as I read it from the site and was told there was nothing they could do. I asked for contact information for the manufacturer and was told they did not have it. Complete joke! I am now stuck with an $100 jacket that will never be worn. I will never shop here again!