Bill L.

I'm paralyzed from the waist down. My wheelchair cushion was old since I don't have health insurance and I was starting to get a pressure sore. I called 1-800-wheelchair because they had the cheapest price on a very expensive cushion, the J2 Deep Contour cushion. So I called and asked if they had it in stock because like I said I was already getting a sore. They assured me that not only was it in stock but that they would mail it priority so I had it as quickly as possible bc I told them I was having to get out of my chair every hour for a 1/2 hour bc of the old cushion. They said not to worry I would have it by Monday (I ordered on a Thursday). So Monday arrived, NO cushion. Tuesday, NO cushion, Wednesday, NO CUSHION. Finally, I called. I got a different lady on the phone. I asked why my cushion hadn't arrived. She told me that my cushion was on back order and it wouldn't be here for 2 weeks! I told her that I was told it was "in the warehouse" and that I would have it by Monday. She again told me that was NOT the case, it would be 2 weeks. I told her to cancel and refund my money and I'll order from another company. She told me she couldn't do it, call back tomorrow. I wanted this to be documented so I went through their website and asked for a full refund and to cancel my order. I got a reply telling me that by the time the refund was processed that I'd have my refund. I told them I'd be calling the Consumer Financial Protection Bureau (the government agency that busts companies over this crap) and guess what? My cushion was at my door 2 days later, shipped directly from the company that makes the cushion. What does that mean? THEY NEVER HAD MY CUSHION IN STOCK, AND THEY LIED TO ME! It was NEVER in stock, they NEVER EVEN HANDLED THE CUSHION! All they did was take my money, make a profit and buy the cushion from the company that makes the cushion. They're just laughing at us! Every week I get an email from them telling me they are having a sale, or "please review our service". HA! I kept deleting them but I figured it would be better if people knew what type of company this is. Overpriced (obviously since they just ordered it from the cushion company themselves) and they LIE. NEVER TRUST A LIAR! I will NEVER buy from them again, EVER! From now on I'll pay more to an honest company and won't give a dishonest company a dime! Avoid them at all costs! Oh, and in the end, I still need a new cushion, this one is bottoming out already, after only 2 months. Read the other reviews, I wish I had before I bought from them. The BBB even took them off the accreditation list for their practices of FRAUD!