Bill J.

I just had the worst support experience with TaxAct (actually with any company I have ever worked with).

I was trying to log back into my account and getting an ERROR CODE 022 on the taxact.com login page. I use a password manager so I know my credentials were good. I clicked the helpful chat icon at the bottom of the page to receive support.

I explained my problem. I was tersely told that there was a "connection issue" and that support cannot help me any further. I pressed anyway and asked what I was supposed to do to access my account, flabbergasted.

I was then insulted and told to go to a library!

Great! Thanks TaxAct. Now I have to throw away the couple of hours I spent yesterday on my return. Why? Firstly, because I cannot access my account and their support is worse than not helpful. Secondly, because if they think they are EVER getting my business, then picture a snowball in Hades.

Unbelievable.