I purchased some shoes totaling $56.00 which I returned the next day. I was refunded $43.05 No explanation where my $12.95 went and why they kept that amount. The tax was $4.05 and protection (whatever that is) $2.95 is all that showed on the refund. That totals $7.00 not $12.95 Very unhappy and would never buy from them again. BEWARE