Billie A.

I signed up for LiveUp membership through RedMart but used a different email address with Lazada. When I wanted to purchase something through Lazada, I changed my email address to reflect the one that I have with RedMart to get the 5% rebate from being a LiveUp member. To cut the long story short, I called their customer service, asked for assistance on why my liveup membership wasnt reflected on my Lazada account, it took them forever to figure out. Whats worst, when I was finally at the last straw, I asked them to just terminate my account because who wastes their time with customer service? This is 2017, you dont spend 20-30 mins on customer service asking them to figure out and solve your problem. Let alone terminating an account? They have to send emails here and there because they simply cannot just delete an account as requested. Isnt that just a button?! What a joke! Thank God for Amazon. Most of my problems (if not all!) are solved within the 5 mins i have them on chat! If only I can give Lazada zero stars!