- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I've found service to be very good but believe three areas need improvement.
1. Offer packages of common items like screws - Having to pay $ 2.99 per screw is a real pain when you need half a dozen.
2. I appreciate parts being OEM, but wish you'd offer generic or substitute parts AT LEAST when the original isn't available any longer.
3. I believe your prices could be lower and also wish you'd offer some kind of discount structure for frequent users.
Otherwise, THANKS
Tip for consumers:
.
Products used:
Very commonly switches, armatures, speed controls, blade guides
Bill hasn’t received any votes.
Bill hasn’t received any thanks yous.
Bill doesn’t have any fans yet.
Bill isn’t following anybody yet.
Empty.
Everything arrived as promised, shipping took a couple weeks but worth the wait. I would order...
I have an old (25+ years) Snapper lawnmower which i needed some replacement parts for and after...
Hello Bill, Thank you for your review. We appreciate your feedback and your suggestions! We have considered these ideas and found that, in some ways, these are not feasible to do. Manufacturers ship parts to us in the style they bill us for them, as well as how they prefer us to sell them. To bundle parts and create kits goes against their preferences (unless they do it themselves), and creates havoc with our accounting department. With aftermarket parts, we have no way to guarantee they will be compatible, and do not have a stable and consistent source for them. Also, we offer a 45 warranty on our parts, which the OEM manufacturers also support. We do our best to keep our prices as low as possible, while ensuring the quality of everything we send you. Please keep in mind, we sell brand new, high quality, original manufacturer parts, usually below the manufacturer's suggested retail price (MSRP). We hope this helps to explain the reasoning behind our prices!