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1 Review by Bill

Borderfree

Borderfree

12/17/17

Shockingly bad customer service. I ordered something from Bloomingdal's through them on 26 November. Order acknowledged never delivered. Chased and got an auto reply saying I'd get a response in 24 hours. Chase again. Told order cancelled. No explanation. Chase again saying I want to complain. Get a response saying the order was cancelled because they messed up the processing somehow and I should order again. The item is no longer listed as available (which I suspect was the real problem). No response to my request to file a complaint. This was to a Christmas present for my wife. Completely incompetent service that doesn't even follow their own procedures. Would never shop with them or Bloomingdale's again.

Tip for consumers: Keep aware from them -- they are useless.

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Bill Has Earned 2 Votes

Bill F.'s review of Borderfree earned a Very Helpful vote
on 3/17/18
Bill F.'s review of Borderfree earned a Very Helpful vote
on 2/8/18

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