Bill B.

Absolutely Terrible.

I placed an order for more than $300 from Road Runner Sports in large part because they emphasized their customer service. After getting an email two weeks ago that the order has shipped, it has still not arrived. I paid extra for a VIP membership because it would include a 25% coupon. I read the terms carefully and my item was not excluded from this promotion. However, after placing the order, the 25% was not applied.

It was extremely difficult to get a response from them when I reported the problems I was having. It took almost a week to get a generic email. Eventually I was told the only way I can get a refund is if I refuse the order when it arrives. This means I would need to stay home to wait for the package, and assume it will get back to them and processed in a reasonable amount of time. However, there is no evidence this package even exists or was ever sent out! I'm now going to have to enter a dispute claim with my credit card company to resolve this. Please avoid this company even if you think you will get a discount, its not worth it!