Bill B.

After 30 years as an ADT customer I tried to cancel my account after being gifted a different system. I informed the call center rep that I there was nothing they could do to keep me as a customer since I had a family relationship with the new security provider. That was a courtesy I extended to them to expedite the cancellation. It was completely disregarded by the rep. She kept insisting that I was making a mistake, would not listen to my louder and louder pleas to "Please just cancel this account!" The simple request took 30 minutes on the phone to accomplish. So much for courteous help for a long-time customer. They only care about the cu$tomer who $tays with them. Over the years ADT has kept rising prices after the contract expires, forcing you to have to re-negotiate and get into a new 3 year contract to do it. That is always a pleasure--NOT. So avoid ADT in your house like you would avoid DDT around your house.

Although I had a lengthy wait due to backorder status, the replacement lower shelf for my Weber grill came VERY WELL and safely packed in a large shipping carton that had the part situated between two thick corrugated cardboard panels. Right away I knew that it could not have been damaged or bent in shipping. As I waited for the backorder to be filled eReplacementParts kept in email contact with me about the status of the order. I am very pleased with them in every respect.