I'm in the process of booking umraah for 14 people all agreed at initial stages however booking has changed with demand on payments and changes to datesm Very very Poor customer service I have never dealt with rude people who do not acknowledge their fault and honour their agreements. Really annoyed that the level of service is very Poor, manager, talks over you and stipulates the oppsites of his staff and comes out with different guidelines and processes they have to follow. I would definitely not recommend this travel agent. Look for someone who is loyal and honour good customer service and not retract what they agree. Be careful already a victim to there service. Poor