bibianaf4

Bibiana F.

spain

Contributor Level

Total Points
80

1 Review by Bibiana

10/5/21
Verified purchase

I will never ever buy from this company again, I bought 8 chairs and a table for £2200. The first table came without screws, I have to wait for nearly 3 weeks for the screws to arrive, well, they never did, it was the store manager who had the decency to come all the way to my house, 30-minute drive with no traffic to fix the table. The table was lying on the floor for all this time. When he finally has assembled the table, it turned out that the pegs are missing and the table is wobbly, I have been waiting now for another two weeks for the pegs, still not arrived. Meanwhile, I have spent more than 13 hours of my time over the phone, 13 hours, no kidding! Trying to get competent people to help me, but it has been impossible, they all lie or don't give dam of the situation, they prefer to lose the sale, take the table back then actually send a bloody pair of pegs! Please do not buy from them, people are the store is incredibly nice but the products are faulty and no one cares! Pictures of the current situation and a screened shot of the length of the phone call and yet no one has answered. Please do not buy from them, it is very common to be unlucky with this company!

Terrible experience!

Tip for consumers:
Please do not give money to this company until the train the customer services to solve problems

Products used:
the same table

Service
Value
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