Bianca V.

I've used DoorDash in the past and never had an issue or asked for a refund. However this last time it took about an hour and a half for delivery ( initially ETA 35ish minutes) and the gentlemen who delivered the food was rude. He called me and told me to come out side and get the food and I informed him there are two entrances in the building and I was in the back ( I had the suit number and directions typed how to get to where I was in the delivery information), and he had to come back to me. He stated," no I'm in the front come get it. " I Informed him that I was far from that entrance and to not leave the food up there ( it literally would take me 10 minutes to walk to the front and back) plus I was on crutches and could not walk there due to an injury. He said fine with an attitude and left it in the front anyways. So someone had to walk it back to me because as stated prior I was incapable of holding the back and walking due to my use of crutches. When I reached out for a refund / credit for food being really late, cold, and the gentleman being an a** in general with not following instructions and completely disregarding my temporary walking incapabilities, they have not responded back to me since the 19th. I could understand the hesitation to respond if I always complained about an issue but as stated, I've never done a complaint before. I would highly suggest not using DoorDash for any delivery needs. Grub Hub and Uber Eats are much better options.