I wanted to check for one person, gave barely any info. I canceled the membership but they charged me 29.96 anyway a couple weeks later. I called asking for a refund, the guy was very rude, hardly let me speak. He tried saying I couldnt get a refund but could get a few months free of the membership but I only needed it for the one person so why would I use this again? I asked to speak to a supervisor, they tried giving me half back but I demanded the full price back. They agreed but I have yet to see my money transferred back to me. These people are theives.