So I tried the "one week free trial" and after 5 days I tried to cancel my account so that I wouldn't start getting billed. There was no option to do this on the website, so I contacted them through the website to request confirmation that my subscription had ended, which went unanswered. Six months later when I changed my bank card, I received an email saying "we were unable to bill you this month" from them and realised they had been billing me $15 per month for the past 6 months so I asked them to refund me. They said if I could provide any email evidence of my attempt to cancel my account they would do this, so I found a six month old email to their customer service team which clearly spelled out that I wanted my account cancelled before any costs were incurred and sent that back to them, but then they replied to say it didn't matter, they were unable to provide a refund regardless. I'm not sure how I ended up in a battle for my own money after somebody stole it out of my bank account.