Bhosale A.

Sir,
I Ashish Bhosale had booked a cake from your website on 1/8/2018 and option of delivery was chosen 9-11 pm,
Generally if you are using online mode of payment, immediately you get a conformation message/mail or both after your booking.
But i express my deep sorrow for your poor customer service and inappropriate operations.
I have been trying to get help from customer service center, but not getting any substantial response. I spoke with couple of executive one of then was Neha maam, still not able to do about it.
I was asked to send screen shot on same mail, i did the same still problem remain unsolved. I am repetitively calling from last 24 hours for a solution, I even asked to cancel my order but the lady i spoke with on morning of 2/8/2018 told me, "your order is not placed so if we get any payment we will refund you or we can transfer into your cart for future bookings". I asked her to cancel my order as soon as you get it and give my money back. She agreed for the same. But still i dint get cancellation mail.
Why there is no transparency in your operations?
I wanted to surprise my friend but here i ended up with shock, i have spent 645 bucks and still not satisfied.
Please its a request to you kindly transfer my money back and improve your credibility.