Bharpur S.

Would give it zero stars if possible. The company is such a disgrace and fraud. Their contractor broke my ac unit condenser on the outside of the house. That area has no walkway so no one else expect the lawn mower would use it. I had to get the unit replaced which cost me $2000. Filed a claim with them. Their investigation said:
There is no grass that side to cut ( provided pictures to prove that yes there is grass).
The contractor said he never mowed grass on that side. (Provides pictures again to prove that grass was regularly cut there.)
Then the contractor agreed that he cut the grass on that side.
They said your tenants or being ours broke it. ( provides proof again that the house was empty for 2 months when the unit was broken).
I'll be been living in the neighborhood for over 10 years, never had any issues with any neighbors. This company is blaming the neighbors.
They said the damages on the unit are too High for a lawn mower to hit it. They think the contractors used small lawn mowers and not the commercial ones.

No one came out to the property to check or investigate at all. They said they spoke to their contractor, who said no he didn't hit it and they closed the claim saying investigation completed.